Retail Customer Service, Sales and Stock - Perimeter Expo Rack

Nordstrom•Atlanta, GA

3d•Onsite

About The Position

Nordstrom Rack is hiring team members for Sales, Customer Service, Stock, and Fulfillment. Team members work in a fast-paced environment, collaborate to create a welcoming and inclusive atmosphere, provide customers with a quick and easy experience, and keep the store clean and clutter-free. Employees may occasionally work in different areas of the store based on business needs. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, bagging purchases, and providing a friendly cashiering experience. Team members may assist customers in fitting rooms, sort and return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational, merchandise, and asset-protection standards, and promote programs such as Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and unloading freight, unpacking and delivering merchandise to selling departments, fulfilling customer orders, preparing and shipping orders, and using inventory-management systems to process and research shipments. Team members also help maintain clean, organized floors and stockrooms and provide general store support, such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures. The role requires continuous movement during shifts, frequent use of hands, and handling merchandise, including bulky or awkwardly shaped items. Stock and Fulfillment team members have additional lifting and carrying requirements. The listed hourly pay range is $16.45–$17.15; pay offers depend on location and job-related knowledge, skills, and experience. Some selling employees receive commission, and the position may be eligible for performance-based incentives or bonuses. Applications are accepted on an ongoing basis.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally lift items weighing up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor ready through re-merchandising, filling in merchandise, and straightening throughout the day.
Assist customers with transactions across in-store, online, and mobile platforms, including operating point-of-sale systems and bagging purchases.
Provide a friendly cashiering experience, including handling bulky and sometimes heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Keep the customer areas clean and clutter-free by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory-management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.
Work in different areas of the store as needed to support business needs.