Customer Service, Sales, and Stock - Oakbrook Place Rack

Nordstrom•Oak Brook, IL

3d•$17 - $18

About The Position

As a Nordstrom Rack team member, you’ll work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. You’ll help provide a quick and easy customer experience and keep the store clean and clutter-free. Team members may work in different areas of the store to maintain clean sales floors and stockrooms and help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; candidates can discuss their area of interest during the interview process. Sales and Customer Service work includes maintaining a well-merchandised sales floor, assisting with transactions across in-store, online, and mobile platforms, supporting fitting rooms, returning clothing to the sales floor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, keeping sales floors and stockrooms organized, and providing general store support. The pay range is $17.45–$18.15 per hour. Pay offers depend on location and job-related knowledge, skills, and experience. The position may be eligible for performance-based incentives or bonuses. Benefits eligibility may depend on location, job level, classification, and length of employment.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills and attention to detail.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, with frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.
For Stock and Fulfillment roles: ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Help provide a quick and easy customer experience and keep the store clean and clutter-free.
Work in different store areas as needed to maintain clean sales floors and stockrooms and assist customers.
Keep the sales floor well-merchandised, sized, and filled through re-merchandising and straightening.
Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system and bagging merchandise.
Support fitting-room operations by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders in a timely manner and meet quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, such as setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.