Retail Customer Service, Sales and Stock - Perimeter Expo Rack

Nordstrom•Atlanta, GA

22h•$16 - $17

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. Team members keep the store clean and clutter-free and may work in different areas to maintain the salesfloor and stockrooms or help customers find merchandise. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service work includes maintaining a well-merchandised salesfloor, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting rooms, and keeping merchandise and stockrooms organized. Stock Support and Fulfillment work includes receiving and processing merchandise, fulfilling and shipping customer orders, using inventory management systems, and providing general store support. The position requires continuous movement and handling merchandise, including lifting as described in the physical requirements.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Work with the team to keep the salesfloor runway ready, sized, and filled through re-merchandising and straightening throughout the day.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms; operate point-of-sale systems, bag items, handle bulky or heavy items, and provide a friendly experience.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Keep the customer experience clean and clutter-free by sorting and returning clothing to the salesfloor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived items to selling departments.
Fulfill customer orders promptly and in accordance with quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating store fixtures.