Retail Customer Service & Fulfillment - Union Square Rack

Nordstrom•New York, NY

4d•$18 - $19•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive customer experience. They help customers, keep the store clean and clutter-free, and may work in different areas of the store, including Sales, Customer Service, Stock, and Fulfillment. Candidates can discuss their preferred role during the interview process. Sales and Customer Service responsibilities include keeping the salesfloor organized and stocked through re-merchandising and straightening; assisting customers with in-store, online, and mobile transactions at the point of sale; supporting fitting rooms; sorting and returning clothing to the salesfloor; organizing stockrooms and accurately checking in and ticketing merchandise; using store technologies; following operational, merchandise, and asset-protection standards; and promoting programs such as Nordstrom Rewards. Stock Support and Fulfillment responsibilities include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders according to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized selling floors and stockrooms, and providing general store support such as preparing special events, organizing backrooms, completing markdowns, and relocating fixtures. The position requires continuous movement and handling merchandise. Team members may regularly lift items up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment team members frequently lift and carry up to 25 pounds and occasionally up to 50 pounds. The listed hourly pay range is $18.45–$19.20. The position may be eligible for performance-based incentives or bonuses. Benefits include medical, vision, dental, retirement, paid time away, life insurance, disability coverage, merchandise discounts, and EAP resources, subject to eligibility requirements.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor organized, sized, and stocked by re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems, including bagging items and handling bulky or heavy merchandise.
Provide fitting room assistance, including greeting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Organize stockrooms and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare orders for shipment in accordance with quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.