Retail Customer Service & Fulfillment - Union Square Rack

Nordstrom•New York, NY

1d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. They help keep the store clean and clutter-free and may work across different areas of the store. Roles are available in Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, supporting fitting room experiences, organizing merchandise and stockrooms, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, using inventory management systems, maintaining clean and organized floors and stockrooms, and providing general store support.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to meet the stated physical requirements, including continuous movement for 6–8 hours per shift and handling merchandise.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive atmosphere for customers.
Help ensure a quick and easy customer experience and keep the store clean and clutter-free.
Work in different areas of the store as needed, including maintaining sales floors and stockrooms and helping customers find merchandise.
Keep the salesfloor ready through re-merchandising, sizing, filling in, and straightening merchandise.
Assist customers with transactions across in-store, online, and mobile platforms, including operating a point-of-sale system, bagging items, and handling bulky or heavy items.
Support fitting room operations by greeting and assisting customers and sorting and returning clothing to the salesfloor.
Sort and return clothing to maintain a clean and clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store environment.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.