Customer Service or Seasonal Retail Fulfillment - Ontario Mills Mall Rack

Nordstrom•Ontario, CA

2d•$19 - $20•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating with teammates to create a welcoming and inclusive atmosphere for customers. The role focuses on providing a quick and easy customer experience while keeping the store clean and clutter-free. Team members may occasionally work in different areas of the store to maintain the sales floor and stockrooms and help customers find merchandise. Available areas include Customer Service and Fulfillment; candidates can discuss their preferred role during the interview process. Customer Service and Sales work includes maintaining a well-presented sales floor through re-merchandising and straightening, assisting with transactions across in-store, online, and mobile platforms, supporting fitting-room operations, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment work includes receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to process and research shipments, maintaining organized selling floors and stockrooms, and providing general store support such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and sometimes awkwardly shaped items, including reaching and lifting items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
For Stock Support and Fulfillment: frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the sales floor sized, filled, and ready through re-merchandising and straightening.
Assist customers with in-store, online, and mobile transactions using point-of-sale systems; bag merchandise and handle bulky items.
Support fitting-room operations by greeting and assisting customers and sorting and returning clothing to the floor.
Maintain a clean, clutter-free customer experience by sorting and returning clothing to the sales floor.
Keep stockrooms organized and ensure merchandise is checked in and accurately ticketed.
Use technologies in the store environment and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive, unload, unpack, and deliver newly arrived merchandise to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.