Seasonal Retail Stock or Seasonal Customer Service - Oakridge Rack

Nordstrom•San Jose, CA

2d•$21 - $22•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy store environment, collaborating to create a welcoming and inclusive atmosphere and a quick, easy customer experience. Team members help keep the store clean and clutter-free and may work in different store areas to maintain sales floors and stockrooms and assist customers. Available roles are in Customer Service and Stock; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include keeping the sales floor ready through re-merchandising and straightening, assisting customers with in-store, online, and mobile transactions, supporting fitting rooms, sorting and returning clothing, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight and merchandise, fulfilling and shipping customer orders to quality standards, using inventory management systems to scan and research shipments, maintaining clean and organized sales floors and stockrooms, and providing general store support such as preparing special events, organizing the backroom, marking down merchandise, and relocating fixtures.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.

Responsibilities

Keep the sales floor runway-ready by re-merchandising, sizing, filling in, and straightening merchandise throughout the day.
Assist customers with in-store, online, and mobile transactions using a point-of-sale system; bag items and handle bulky or heavy merchandise.
Support fitting rooms by greeting and assisting customers and sorting and returning clothing to the sales floor.
Sort and return clothing to maintain a clean, clutter-free customer experience.
Keep stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
Demonstrate expertise in technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and prepare orders for shipment according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, markdowns, and relocating store fixtures.