Seasonal Customer Service & Fulfillment - Pleasant Hill Sun Valley Mall Rack

Nordstrom•Pleasant Hill, CA

3d•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced environment, collaborating to create a welcoming and inclusive atmosphere and provide customers with a quick, easy experience. They help keep the store clean and clutter-free and may work across different store areas, including Sales, Customer Service, Stock, and Fulfillment. Sales and Customer Service duties include keeping the salesfloor ready through re-merchandising and straightening, assisting customers with transactions across in-store, online, and mobile platforms, operating point-of-sale systems, and handling and bagging merchandise. Team members may support fitting rooms, sort and return clothing to the salesfloor, organize stockrooms, check in and ticket merchandise, use store technologies, follow operational and asset-protection standards, and promote Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling and shipping customer orders to quality standards, and using inventory-management systems to scan, process, and research shipments. Team members also help maintain clean, organized salesfloors and stockrooms and provide general store support, such as setting up events, organizing the backroom, completing markdowns, and relocating fixtures. This seasonal position pays $21.00–$21.85 per hour. Schedules are flexible based on business needs. Physical duties include continuous movement for 6–8 hours per shift, frequent bending, twisting, squatting, flexing, reaching, and hand use, as well as handling and lifting merchandise. Most roles regularly lift up to 10 pounds and occasionally up to 25 pounds; Stock and Fulfillment roles frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to remain in continuous movement for 6–8 hours per shift and frequently bend, twist, squat, flex, reach, and use hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift items up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Collaborate with teammates to create a welcoming and inclusive customer environment.
Keep the store, salesfloor, and stockrooms clean, organized, and clutter-free.
Keep the salesfloor ready through re-merchandising and straightening throughout the day.
Assist customers with in-store, online, and mobile transactions, including operating point-of-sale systems and handling and bagging merchandise.
Support fitting-room customers and sort and return clothing to the salesfloor.
Check in and accurately ticket merchandise and keep stockrooms organized.
Use store technologies and follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill, prepare, and ship customer orders according to quality, packing, and shipping standards.
Use inventory-management systems to scan, process, and research merchandise shipments in accordance with inventory-control processes.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating fixtures.