Seasonal & Regular Customer Service & Stock - Centerpointe Mall Rack

Nordstrom•Grand Rapids, MI

9d•$16 - $17

About The Position

Nordstrom Rack is hiring seasonal and regular team members for Sales, Cashier, Stock, and/or Fulfillment departments. Team members work in a fast-paced, high-energy environment to make the customer experience quick, easy, and enjoyable while helping customers find deals. Applicants can discuss their preferred role during the interview process. Sales and Cashier team members create a smooth fitting-room experience, motivate customers to participate in initiatives such as Nordstrom Rewards, maintain organized stockrooms and accurate inventory and ticketing, keep the sales floor ready through straightening and re-merchandising, assist with transactions, use store technologies, and resolve customer concerns promptly. Stock Support and Fulfillment team members receive and process freight, deliver merchandise to selling departments, fulfill and ship customer orders to quality standards, use inventory management systems to process and research shipments, maintain clean and organized floors and stockrooms, and provide general store support such as setting up events, organizing backrooms, completing markdowns, and relocating fixtures.

Requirements

Clear, effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
For Stock Support or Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Ability to work a flexible schedule based on business needs.

Responsibilities

Create a smooth fitting-room experience by greeting customers, taking them to fitting rooms, and sorting and returning clothing to the floor.
Motivate and inspire others to adopt initiatives such as the Nordstrom Rewards program.
Keep stockrooms organized and complete inventory processes, ensuring merchandise is checked in and accurately ticketed.
Keep the sales floor runway ready through re-merchandising and straightening throughout the day.
Assist customers with transactions in a seamless and friendly manner.
Demonstrate expertise in technologies used in the store environment.
Defuse customer situations and provide timely, effective resolutions.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly while following quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
Help maintain clean and organized selling floors and stockrooms.
Provide general store support, including setting up special events, organizing the backroom, completing markdowns, and relocating store fixtures.