Seasonal Customer Service & Fulfillment - Pleasant Hill Sun Valley Mall Rack

Nordstrom•Pleasant Hill, CA

5d•$21 - $22•Onsite

About The Position

Nordstrom Rack team members work in a fast-paced, high-energy environment, collaborating to provide a welcoming and inclusive atmosphere and a quick, easy customer experience. The role involves keeping the store clean and clutter-free and may require working in different areas of the store. Available departments include Sales, Customer Service, Stock, and Fulfillment; applicants can discuss their preferred role during the interview process. Sales and Customer Service duties include maintaining and replenishing the salesfloor, assisting customers with in-store, online, and mobile transactions, operating point-of-sale systems, supporting fitting rooms, returning merchandise to the salesfloor, organizing stockrooms, checking in and ticketing merchandise, using store technologies, following operational and asset-protection standards, and promoting Nordstrom Rewards. Stock Support and Fulfillment duties include receiving and processing freight, delivering merchandise to selling departments, fulfilling, packing, and shipping customer orders to quality standards, using inventory management systems, maintaining organized salesfloors and stockrooms, and providing general store support such as event setup, markdowns, backroom organization, and relocating fixtures. The position requires continuous movement, frequent use of hands, and lifting merchandise. The schedule may be flexible based on business needs.

Requirements

Clear and effective communication and strong interpersonal skills.
Accountability, initiative, and a high level of ownership.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky and awkwardly shaped items, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally up to 25 pounds.
For Stock and Fulfillment roles, ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Responsibilities

Keep the salesfloor sized, filled, straightened, and ready through re-merchandising.
Assist customers with cashiering and transactions across in-store, online, and mobile platforms, including operating point-of-sale systems and bagging merchandise.
Support fitting room customers and sort and return clothing to the salesfloor.
Maintain a clean, clutter-free customer experience and organized stockrooms.
Check in merchandise and ensure it is accurately ticketed.
Demonstrate expertise with technologies used in the store.
Follow operational, merchandise, and asset-protection standards.
Promote initiatives such as the Nordstrom Rewards program.
Receive and unload freight, unpack merchandise, and deliver it to selling departments.
Fulfill customer orders promptly and according to quality standards.
Prepare and ship customer orders according to quality, packing, and shipping standards.
Use inventory management systems to scan, process, and research merchandise shipments.
Provide general store support, including setting up special events, organizing the backroom, processing markdowns, and relocating fixtures.