Retail Customer Service Associate Part Time

BJ's Wholesale Club • Louisville, KY

5d • $16

About The Position

The Retail Customer Service Associate is responsible for merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. The role supports club policies, procedures, and compliance, maintains a safe and positive environment, and works collaboratively to meet daily club standards. Associates are expected to uphold the GOLD Member Standards, including greeting, anticipating, and appreciating members, and to understand how department performance reporting connects to business results.

The position includes reviewing merchandise and receipts, auditing pickup and delivery transactions, responding to security alarms, monitoring club traffic, inspecting bags as people leave, processing empty water jug return vouchers, and maintaining safety and club policies. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments as needed.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successfully complete required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years old, except in Indiana, where the minimum age is 19, and Delaware, where the minimum age is 21.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols, and maintain the AP Alert Binder according to standards.
• Follow BEST procedures by cross-checking merchandise against receipts, verifying high-value items, recording discrepancies, and notifying the front line for correction.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to execute repack awareness guidelines.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and support compliance.
• Work as a team to uphold daily GOLD club standards, including keeping the club clean and organized.
• Maintain a friendly, positive, honest, and respectful approach and help create an inclusive environment.
• Understand how to access and read department production and/or financial performance reporting.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account (HSA), and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed