Retail Customer Service Associate Part Time

BJ's Wholesale Club • Louisville, KY

4d • Onsite

About The Position

The Retail Customer Service Associate provides superior service to members while carrying out merchandise protection procedures and monitoring entrance and exit activity. The role includes applying club policies and procedures, following asset-protection and shrink-alert protocols, maintaining a safe and positive environment, and supporting club standards. Associates may perform other duties or work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Successfully complete required training and certification processes.
• Be employed with the company for at least six months.
• Be at least 18 years old, except in Indiana, where the minimum age is 19, and Delaware, where it is 21.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally.
• Resolve member concerns courteously and in a timely manner, escalating issues to management when necessary.
• Follow merchandise protection procedures and shrink alert protocols, and maintain the AP Alert Binder according to standards.
• Follow BEST procedures by cross-checking merchandise against register receipts and verifying high-dollar items.
• Record register receipt discrepancies and notify the front line so they can be corrected promptly.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles and ensure repack awareness guidelines are followed.
• Monitor member and visitor traffic entering and leaving the club.
• Respond to Electronic Article Surveillance alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team member, member, and vendor bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and contribute to daily GOLD member and club standards.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan offering the opportunity to buy BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed