Retail Customer Service Associate Part Time

BJ's Wholesale Club • Monroe, NY

1d • $17 - $21

About The Position

The Retail Customer Service Associate is responsible for merchandise protection procedures, monitoring activity at club entrances and exits, and providing superior customer service to members. The role supports club policies, procedures, and compliance while helping maintain a safe, positive, clean, and organized environment. Associates are expected to act with honesty and integrity, address member concerns, collaborate respectfully with teammates, and deliver the club’s GOLD Member and Club Standards.

Requirements

• Strong interpersonal skills and attention to detail.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must have been employed with the company for at least 6 months.
• Must be at least 18 years of age, except in Indiana, where the minimum age is 19, and Delaware, where the minimum age is 21.

Nice To Haves

• Basic math skills.

Responsibilities

• Greet, assist, and thank members promptly and professionally; resolve concerns courteously and escalate issues to management when necessary.
• Maintain an understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures, cross-check merchandise against member register receipts, verify high-value items, record discrepancies, and notify the front line so they can be corrected.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Inspect known repack articles to execute repack awareness guidelines.
• Monitor member and visitor traffic entering and leaving the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members’, members’, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.
• Work collaboratively to achieve GOLD Club Standards, including maintaining a clean, organized environment and a grand-opening look.
• Understand how to access and read department production and/or financial performance reports and how consistent execution affects the business.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members aged 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed