Retail Customer Service Assistant

DCC • Millbrook, AL

5d • Onsite

About The Position

Certas Energy is hiring a Retail Customer Service Assistant to work at its petrol filling station and convenience store in Millbrook. The role is focused on delivering a positive customer experience while supporting the day-to-day running of the forecourt and store. The position offers 16 hours per week across seven days on a shift-based schedule, at £13.45 per hour. Full training will be provided. Applicants must be aged 18 or over because of licensing regulations and lone-working requirements.

Certas Energy is the UK's largest independent distributor of fuel and lubricants and is part of DCC Energy. The company emphasizes safety, compliance, customer service, and an inclusive, supportive environment, with opportunities for career development.

Requirements

• Passion for customer service and helping people.
• Positive, reliable and hardworking attitude.
• Strong communication and interpersonal skills.
• Willingness to learn, develop and take on new challenges.
• Ability to work effectively as part of a team.
• Must be aged 18 or over due to licensing regulations and lone-working requirements.

Nice To Haves

• Retail experience is desirable but not essential; full training will be provided.

Responsibilities

• Deliver friendly, professional and helpful customer service.
• Process customer transactions accurately and efficiently at the till.
• Replenish stock and maintain high store presentation standards.
• Comply with health, safety and company procedures.
• Support the day-to-day operation of the forecourt and store.
• Contribute to a safe, welcoming and efficient environment for customers and colleagues.

Benefits

• Simply Health plan, including dental, physiotherapy and remote GP access.
• Staff discount scheme.
• Company pension.
• Life assurance of up to four times annual salary.
• Development opportunities through the Retail Academy.
• Opportunity to build a rewarding career within a growing national business.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed