Retail Customer Service

Sherwin-Williams • St. Louis, MO

8d

About The Position

This position works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Wholesale Product Specialists resolve customer concerns promptly, promote client satisfaction, stay current on product features, and maintain product and store quality and visual standards. The role focuses on delivering excellent customer service while consistently meeting store sales goals.

Job duties involve customer contact, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Sherwin-Williams has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications as needed.
• Clean store equipment.
• Assist with deliveries as needed.
• Remain knowledgeable about products offered and discuss available options.
• Suggest ways to improve sales.

Benefits

• A range of benefits intended to support health and well-being, career development, community connection, retirement, health care, and commuting; eligibility may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed