Retail Customer Service

Sherwin-Williams • Milford, OH

9d • Onsite

About The Position

Customer Service Specialists work with wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, recommend appropriate solutions, and resolve concerns to support customer satisfaction. They stay knowledgeable about product features, maintain store and product presentation standards, and work toward store sales goals.

This is a full-time role working out of multiple store locations in Milford and Cincinnati, Ohio, with a listed wage of $16.83 per hour. The work includes customer contact and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The company states that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, vendors, contractors, and the public.

The position involves sales and customer service, transaction processing, inventory and display upkeep, product tinting and mixing, stocking, cleaning, and occasional delivery assistance. Employees must be willing to work scheduled hours that may include evenings and weekends, and must be able to lift and carry specified weights with or without reasonable accommodation.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently in accordance with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to health and well-being, career development, inclusion and community, retirement, health care, and commuting; specific eligibility and offerings are available through the company benefits site.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed