retail customer service

Michaels • Bessemer, AL

1d • Onsite

About The Position

Provide friendly customer service in a public retail store by helping customers find products, shop, and complete checkout. Support merchandise operations, including truck unloading, stocking, planograms, store recovery, returns, in-stock optimization, and ad set duties. Assist with online order processes, customer rewards and credit card enrollments, and store safety and shrink programs. Team members are cross-trained in Custom Framing sales and production. The role involves standing and moving throughout the store, regular bending, lifting, carrying, reaching, and stretching, and may include lifting heavy boxes and accessing high shelves using a ladder or similar equipment. Work hours include nights, weekends, and early mornings. The retail areas are climate controlled; some stock rooms may not be, and some outdoor work may be assigned. The frame shop contains a glass cutter and heat press. Michaels requires team members in this role to be at least 16 years old. Reasonable accommodations are available through an interactive process.

Requirements

• Must be at least 16 years old.
• Ability to remain standing for long periods and move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
• Applicants in the U.S. must satisfy applicable federal, state, and local legal requirements of the job.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Promote the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, remain positive in difficult situations, and promote the organization's vision and values.
• Serve as a positive role model for other team members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical, dental, and vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed