Retail Customer Service

Sherwin-Williams • Paducah, KY

13d

About The Position

This position works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Wholesale Product Specialists promptly resolve customer concerns, work to ensure maximum client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. They provide excellent customer service while consistently meeting store sales goals.

Job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other items of value. Access may be supervised or unsupervised. The Company has determined that reviewing criminal history is necessary to protect its business, operations, and reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.

The position is full-time and pays $16.65 per hour. The schedule may include evenings and weekends. The role requires retrieving materials from shelves and floor stacks and frequently lifting and carrying up to 50 pounds, with occasional lifting and carrying up to 70 pounds.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications as needed.
• Clean store equipment.
• Assist with deliveries as needed.
• Remain knowledgeable about products offered and discuss available options.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits related to health and well-being, career development, community connection, retirement, health care, total well-being, and commuting. Specific offerings and eligibility are available through the company benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed