Retail Customer Service

Sherwin-Williams • Saint Louis, MO

5d

About The Position

This position works closely with commercial paint customers to determine their needs, answer questions about Sherwin-Williams products, and recommend appropriate solutions. Wholesale Product Specialists are expected to resolve customer concerns promptly, support client satisfaction, stay current on product features, and maintain the quality and visual standards of products and the store. The role focuses on excellent customer service while consistently meeting store sales goals.

The work involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other valuables. The company has determined that a criminal-history review is necessary to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

This is a full-time position paying $18 per hour.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future employment-visa sponsorship.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Process sales transactions accurately and in accordance with policies and procedures.
• Maintain precise work order files and formulas.
• Tint and mix products to customer specifications as needed.
• Clean store equipment.
• Assist with deliveries as needed.
• Remain knowledgeable about products offered and discuss available options.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed