Retail Customer Experience Coordinator
About The Position
The Retail Customer Experience Coordinator leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates in frontline execution and register transactions, while upholding company policies and procedures and promoting a welcoming, valued, and engaged workplace. The Coordinator works toward team and individual results and is available to work in multiple store areas as needed. Responsibilities also include supporting customer experience initiatives, addressing customer concerns, coordinating frontline coverage and breaks, maintaining cash controls and paperwork, and ensuring operational, merchandising, safety, cleanliness, and loss-prevention standards. Other duties may be assigned.
Requirements
- High school graduate or equivalent degree preferred.
- Available to work a flexible schedule, including evenings and weekends.
- Able to work as a team member.
- Excellent interpersonal skills.
- Exceptional customer service skills.
- Able to lift heavy merchandise with or without reasonable accommodations.
- Able to train and provide direction to others.
- Able to operate a register and handle money.
- Able to handle confidential information with discretion.
Nice To Haves
- Experience as a coordinator or previous retail or supervisory experience preferred.
- High school graduation or equivalent degree preferred.
Responsibilities
- Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
- Address customer concerns and issues promptly.
- Update Associates on customer experience feedback, goals, and company initiatives.
- Train and mentor Associates on policies and procedures, and provide recognition and constructive feedback on cashier performance.
- Maintain and monitor cash controls, including the change fund.
- Adhere to labor laws and meal and break period policies.
- Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
- Audit and approve paperwork.
- Maintain cleanliness, recovery, and organizational standards throughout the frontline.
- Monitor frontline equipment and communicate issues to management.
- Execute and adhere to company directives.
- Maintain merchandising standards within the queue line.
- Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging where applicable, and coding standards.
- Ensure proper and timely handling of damages and Mark out of Stock.
- Promote a safe environment and report safety hazards in the store.
- Work in multiple areas of the store as needed and perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation program
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
