Retail Customer Experience Coordinator
TJX•Yulee, FL
•Onsite
About The Position
The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates. The role ensures prompt, courteous service, supports loyalty programs, and leads by example through customer engagement and maintaining a clean, organized store. The Coordinator trains and mentors Associates, coordinates front-end coverage and breaks, resolves customer concerns, and works with management to support store priorities, safety, and shrink reduction.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Ability to multitask.
- Strong communication and organizational skills, with attention to detail.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to work effectively with peers and supervisors as a team player.
- Ability to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience and model outstanding customer service.
- Lead and oversee front-of-store Associates, ensuring prompt and courteous service and promotion of loyalty programs.
- Maintain a clean and organized store and engage with customers.
- Train, mentor, and coach Associates on front-end principles and personalizing customer experiences while promoting loyalty programs.
- Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
- Address customer concerns and issues promptly.
- Ensure Associates complete tasks according to the store plan and reprioritize as needed.
- Communicate priorities and progress updates effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- For eligible Associates: 401(k) match
- For eligible Associates: medical, dental, and vision coverage
- For eligible Associates: health savings account (HSA)
- For eligible Associates: health care flexible spending account (FSA)
- For eligible Associates: life insurance
- For eligible Associates: short- and long-term disability
- For eligible Associates: paid parental leave
- For eligible Associates: paid holidays, vacation, and sick time
- For eligible Associates: auto and home insurance discounts
- For eligible Associates: scholarship program
- For eligible Associates: adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
