Retail Customer Experience Coordinator

TJX • Knoxville, TN

8d • Onsite

About The Position

The Retail Customer Experience Coordinator is responsible for promoting an excellent customer experience and overseeing front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. This role trains and mentors Associates, coordinates register coverage and breaks, responds to customer concerns, helps prioritize store tasks, communicates updates, and partners with Management on training needs. The Coordinator also supports credit and loyalty programs, shrink reduction, safety, and compliance with labor laws, policies, and procedures. Other duties may be assigned.

The position is at TJ Maxx Store 0249 in Knoxville, Tennessee. The starting pay range is $14.00 to $14.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

• Available to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Able to multitask.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player who works effectively with peers and supervisors.
• Able to train others.
• One year of retail experience and six months of leadership experience.

Responsibilities

• Promote an excellent customer experience and oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
• Engage with customers, maintain a clean and organized store, and model outstanding customer service.
• Promote a positive internal and external customer experience and a culture of honesty and integrity; maintain confidentiality.
• Train and mentor Associates on front-end principles and coach them on personalizing customer experiences while promoting loyalty programs.
• Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
• Address customer concerns and issues promptly.
• Ensure Associates complete tasks according to the store plan and reprioritize as needed.
• Communicate priorities accurately and effectively with Management and Associates, and provide progress updates.
• Give and receive recognition and constructive feedback.
• Partner with Management on Associate training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in store shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation benefit
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability coverage for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed