Retail Customer Experience Coordinator
About The Position
The Retail Customer Experience Coordinator promotes an excellent customer experience and oversees Associates at the front of the store, ensuring prompt, courteous service and promotion of loyalty programs. The Coordinator leads by example by engaging with customers, maintaining a clean and organized store, and modeling outstanding customer service. This role trains and mentors Associates on front-end principles and how to personalize customer interactions while promoting loyalty programs. It coordinates register assignments, point-of-sale coverage, and Associate breaks; addresses customer concerns; and helps ensure tasks are completed according to the store plan. The Coordinator communicates priorities and progress with management and Associates, partners with Management on training needs, and supports compliance, safety, and store shrink-reduction goals. The position is at the TJ Maxx store at 8079a Kingston Pike in Knoxville, Tennessee. The starting pay range is $14.00 to $14.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques.
- Able to multitask.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Able to train others.
- One year of retail experience and six months of leadership experience.
Responsibilities
- Promote a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Train and mentor Associates on front-end principles and personalizing customer interactions while promoting loyalty programs.
- Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
- Promptly address customer concerns and issues.
- Ensure Associates complete tasks and activities according to the store plan, prioritizing as needed.
- Communicate priorities and progress accurately and effectively with management and Associates.
- Give and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for Associates who meet service or hours requirements
- Medical, dental, and vision coverage for Associates who meet service or hours requirements
- Health savings account (HSA) for Associates who meet service or hours requirements
- Health care flexible spending account (FSA) for Associates who meet service or hours requirements
- Life insurance for Associates who meet service or hours requirements
- Short- and long-term disability for Associates who meet service or hours requirements
- Paid parental leave for Associates who meet service or hours requirements
- Paid holidays, vacation, and sick time for Associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
