Retail Customer Experience Coordinator

The TJX Companies, Inc.•Las Vegas, NV

4d•$16 - $16•Onsite

About The Position

The Retail Customer Experience Coordinator promotes an excellent customer experience and oversees front-of-store Associates to ensure prompt, courteous service and promotion of loyalty programs. The role leads by example through customer engagement, maintaining a clean and organized store, and modeling outstanding customer service. The Coordinator trains and mentors Associates on front-end principles and on personalizing customer interactions while promoting loyalty programs. The role assigns registers, supports point-of-sale coverage, coordinates Associate breaks, addresses customer concerns, and ensures tasks are completed according to the store plan. It communicates priorities and progress with management and Associates, partners with Management on training needs, and supports store programs for shrink reduction and safety. The Coordinator also ensures adherence to labor laws, policies, and procedures and performs other duties as assigned. The position is at TJ Maxx Store 0634, 6677 Las Vegas Blvd S, Las Vegas, Nevada. The starting pay range is USD $15.50 to $16.00 per hour; actual pay depends on relevant skills, qualifications, and experience.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Able to multitask.
Strong communication and organizational skills with attention to detail.
Able to respond appropriately to changes in direction or unexpected situations.
Able to work effectively with peers and supervisors as a team player.
Able to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote an excellent customer experience and create a positive experience for internal and external customers.
Oversee front-of-store Associates to ensure prompt, courteous customer service and promotion of loyalty programs.
Engage with customers, maintain a clean and organized store, and model outstanding customer service.
Promote honesty and integrity and maintain confidentiality.
Train, mentor, and coach Associates on front-end principles and personalizing customer interactions while promoting loyalty programs.
Assign registers, support and respond to point-of-sale coverage needs, and coordinate breaks for Associates.
Address customer concerns and issues promptly.
Ensure Associates execute tasks according to the store plan and prioritize work as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Provide and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.