Retail Customer Experience Associate, Imperial Valley - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers across in-store and online touchpoints and driving cross-category sales. You will use your understanding of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. You will work across different departments and transition between areas throughout the day. The role includes building client relationships through outreach tools such as My Client and social media, and collaborating with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. Selling colleagues review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and maintain a clean, organized, shoppable sales floor and fitting rooms. They welcome customers, build relationships, share loyalty program benefits, assist customers through checkout, and work collaboratively to achieve individual and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Ability to meet daily sales goals.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create exceptional, personalized shopping experiences by engaging with customers in-store and online.
- Drive cross-category sales and make tailored product recommendations based on fashion, fit, and function.
- Use digital tools to enhance the customer journey and build client relationships through My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals and stay informed about new arrivals, best-selling items, trends, and promotions.
- Welcome customers, create personal conversations, and build relationships that encourage customers to return.
- Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
- Share loyalty program benefits, ensure customers have what they need, and provide a sincere closing to each interaction.
- Work collaboratively to achieve sales goals and individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
