Retail Customer Experience Associate, Bozeman Gallatin Valley - Full Time

Macy's • Bozeman, MT

20h • $19 - $27 • Onsite

About The Position

As a Customer Experience Colleague, you create exceptional, personalized shopping experiences for customers by engaging with them in-store and online, prioritizing customer satisfaction, and driving cross-category sales. You use your understanding of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. You work across departments and transition between areas throughout the day.

You build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures.

The role includes welcoming and assisting customers, maintaining sales-floor and fitting-room readiness, updating signs and pricing, supporting merchandise moves, communicating loyalty-program benefits, and working with colleagues to achieve sales and store goals. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to handle electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience preferred.

Responsibilities

• Create exceptional, personalized shopping experiences and engage customers across in-store and online touchpoints.
• Drive cross-category sales and support overall business goals and daily sales goals.
• Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
• Work across different departments and transition between areas throughout the day.
• Build client relationships through outreach tools such as My Client and social media.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate the customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Keep the sales floor clean, organized, and prepared; recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Welcome customers, hold personal conversations, and build relationships that encourage customers to return.
• Share loyalty-program benefits, ensure customers have what they need, and conclude interactions with a sincere thank-you.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Learn about new arrivals, top-selling items, trends, and promotions, and use that knowledge to engage, educate, and sell.
• Support colleagues through honest, caring, and collaborative teamwork.

Benefits

• Competitive pay
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed