Retail Customer Experience Associate, Imperial Valley - Full Time
About The Position
As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences by engaging with customers in store and online, prioritizing customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working across departments and transitioning between multiple areas throughout the day, building client relationships through outreach tools such as My Client and social media, and collaborating with peers, store leaders, and brand partners to resolve challenges and improve the customer experience. You will support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. Day-to-day work includes reviewing sales goals, learning about new products, trends, and promotions, welcoming and assisting customers, recovering sales floors and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and helping customers complete purchases. Colleagues are expected to work collaboratively, achieve sales goals, and continually learn and improve. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical requirements include talking, lifting, frequent movement, standing, reaching, and using computers and other technology. The position offers competitive pay and benefits in a dynamic, inclusive environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move frequently, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create exceptional, personalized shopping experiences by engaging with customers across in-store and online touchpoints.
- Prioritize customer satisfaction and drive cross-category sales to support business goals.
- Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
- Work across departments and transition between multiple areas throughout the day.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Review sales goals and stay informed about new arrivals, top-selling products, trends, and promotions.
- Welcome customers, develop personal conversations and customer relationships, and provide assistance throughout the shopping experience.
- Maintain shoppable sales floors and fitting rooms by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
- Share loyalty program benefits and help customers complete their purchases.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet daily sales goals and contribute to individual and store results.
- Use handheld equipment, computers, and cash registers to process transactions.
- Support colleagues with honesty, care, and collaboration.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
