Retail Customer Experience Associate, Firewheel Town Center - Full Time

Macy's • Garland, TX

1d • Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences by engaging with customers in store and online, supporting customer satisfaction, and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across multiple departments and areas, and includes building client relationships through tools such as My Client and social media. You will collaborate with colleagues, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.

Alongside service and selling, you will support floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily tasks include reviewing sales goals and product information, greeting and assisting customers, maintaining the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves, sharing loyalty program benefits, and working toward sales goals. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability to work days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to handle electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience.

Responsibilities

• Engage with customers in store and online to provide exceptional, personalized shopping experiences.
• Drive cross-category sales and meet daily sales goals.
• Make product recommendations using knowledge of fashion, fit, and function, and use digital tools to support the customer journey.
• Work across departments and transition between multiple areas throughout the day.
• Build client relationships using outreach tools such as My Client and social media.
• Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Review sales goals, new arrivals, best-selling items, trends, and promotions.
• Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and assist with merchandise moves.
• Explain loyalty program benefits, ensure customers have what they need, and provide a sincere farewell.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed