Retail Customer Experience Associate, Mall at Robinson Town Center - Full Time

Macy's•Pittsburgh, PA

2d•$15 - $22•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers by engaging with shoppers in-store and online, supporting customer satisfaction, and driving cross-category sales. You will use knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role works across different departments and areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. A positive attitude, strong communication skills, and a passion for high-caliber service are important to success. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and acquire customers by opening credit accounts and sharing loyalty benefits.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to use electronic devices.
Physical ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and a cash register, and process register transactions.

Nice To Haves

At least 2 years of selling or customer experience is preferred.

Responsibilities

Create personalized shopping experiences and engage with customers across in-store and online touchpoints.
Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to support the customer journey.
Drive cross-category sales and work toward daily sales goals.
Build client relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Help keep the sales floor clean, organized, and ready for customers; recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share information about new arrivals, top-selling items, trends, promotions, and loyalty program benefits with customers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use a warm, welcoming approach to build customer relationships and thank customers at the end of their shopping experience.
Support colleagues through honesty, care, and collaboration.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice