Selling and Support Captain, Mall at Robinson Town Center - Full Time

Macy's • Pittsburgh, PA

1d • Onsite

About The Position

As a Selling and Support Captain at Macy’s, you advocate for customers and serve as a role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, brand loyalty, and promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• High school diploma or equivalent.
• Ability to meet the position’s physical requirements, including lifting at least 50 pounds, standing, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model outstanding customer service and provide colleagues with timely feedback on improving customer experiences.
• Resolve customer issues with customer-focused solutions.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor store activities.
• Provide People Leaders with continuous feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and fulfilling customer orders.
• Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED