Asset Protection Detective, Mall at Robinson Town Center - Part Time

Macy's•Pittsburgh, PA

17h•$17 - $25

About The Position

As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. Using surveillance, investigative tools, and strong partnerships with store teams and law enforcement, you will identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role contributes to loss reduction while maintaining a safe and welcoming store environment through training, observation, investigation, and de-escalation. Schedules include weekend shifts; hours depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week. The position includes prolonged periods of standing and walking, occasional reaching above eye level, stooping, kneeling, or crouching, and sustaining long periods in enclosed surveillance areas. It requires the ability to apprehend shoplifters, frequently lift or move up to 30 pounds, and perform work involving close vision, color vision, and focus adjustment.

Requirements

Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Ability to apprehend shoplifters.
Ability to frequently lift or move up to 30 pounds.
Ability to perform prolonged standing and walking, sustain long periods in enclosed surveillance areas, and meet the role's stated vision and mobility demands.

Nice To Haves

Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear, timely, and accurate reports, statements, documentation, and evidence for investigations, audits, legal proceedings, and assigned activities.
Train colleagues on protocols that help protect company assets.
Identify, investigate, and respond to theft and dishonest activity.
Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in criminal and civil court cases as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice