Asset Protection Detective, Mall at Robinson Town Center - Part Time

Macy's • Pittsburgh, PA

11h • Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business.

The role contributes to loss prevention while maintaining a safe and welcoming store environment through training, observation, investigation, and de-escalation. You will prepare documentation and evidence, support investigations and audits, train colleagues on asset protection protocols, and respond to alarm calls and special assignments. You may also facilitate first aid for customers and colleagues and testify in criminal or civil court cases as needed.

This position requires prolonged standing and walking around the store, occasional reaching above eye level, stooping, kneeling, or crouching, and the ability to apprehend shoplifters. It may involve extended periods in enclosed surveillance areas and frequently lifting or moving up to 30 pounds. The role also requires close and color vision and the ability to adjust focus. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to apprehend shoplifters.
• Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Ability to access and review written and electronic information and use office and computer systems.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear, timely, and accurate reports, statements, evidence, and documentation for investigations, audits, legal proceedings, and assigned activities.
• Identify, investigate, and respond to theft and dishonest activity, including supporting the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
• Recover stolen merchandise and preserve evidence to support investigations.
• Train or coach colleagues on protocols that help protect company assets.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in criminal and civil cases as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed