Asset Protection Detective, Towson Town Center - Full Time

Macy's • Towson, MD

4d

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business.

The role helps reduce loss while maintaining a safe and welcoming store environment through training, observation, investigation, and de-escalation. You will document incidents and investigations, support audits and legal proceedings, train colleagues on asset protection protocols, respond to alarm calls, and provide first aid when needed. You may also testify in criminal and civil cases as needed.

This role involves prolonged periods of standing and walking around the store or department, and sustained periods in surveillance areas. It may occasionally involve reaching above eye level, stooping, kneeling, or crouching. The position requires the ability to apprehend shoplifters and frequently lift or move up to 30 pounds. You must be able to access and review written and electronic information, use office and computer systems, and have close vision, color vision, and the ability to adjust focus.

Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• Ability to apprehend shoplifters.
• Ability to stand and walk for prolonged periods and remain for long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Ability to access and review written and electronic information and use office and computer systems.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear and timely documentation, statements, reports, and evidence for investigations, audits, and legal proceedings.
• Support team readiness by training colleagues on asset protection protocols.
• Identify, investigate, and respond to theft and dishonest activity.
• Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
• Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in court for criminal and civil cases, as needed.
• Respond to alarm calls and support special assignments.
• Facilitate first aid for customers and colleagues when needed.
• Foster an environment of acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups.
• Volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed