Asset Protection Detective, Clackamas Town Center - Full Time

Macy's • Happy Valley, OR

2d • Onsite

About The Position

As an Asset Protection Detective at Macy’s, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. You will use surveillance, investigative tools, and partnerships with store teams and law enforcement to identify and respond to theft, recover merchandise, and help protect customers, colleagues, and the business. The role combines observation, investigation, de-escalation, documentation, and collaboration while maintaining a safe and welcoming store environment and following company policies and legal requirements.

The position requires prolonged standing and walking around the store or department, and may involve working for extended periods in enclosed surveillance areas. You may occasionally reach above eye level, stoop, kneel, or crouch, and must be able to apprehend shoplifters and frequently lift or move up to 30 pounds. The role also requires close vision, color vision, and the ability to adjust focus.

Macy’s describes its workplace as dynamic and inclusive, with opportunities for continuous learning, leadership development, colleague resource groups, and volunteer activities. Full-time colleagues are typically scheduled 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Ability to observe, identify, and respond to suspicious activity in a retail environment.
• Strong communication skills and ability to partner effectively with customers, colleagues, leaders, and law enforcement.
• Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Ability to access and review written and electronic information and use office and computer systems.
• Ability to move within the work environment and interact with workplace materials as needed.
• Ability to stand and walk for prolonged periods.
• Ability to sustain long periods in enclosed surveillance areas.
• Ability to apprehend shoplifters.
• Ability to frequently lift or move up to 30 pounds.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
• Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
• Experience using surveillance systems, reporting tools, or investigative technology.
• Experience training or coaching colleagues on asset protection protocols, shortage reduction, or safety practices.

Responsibilities

• Use surveillance techniques, investigative tools, and reporting systems to identify theft, dishonest activity, and shortage trends.
• Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
• Use de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
• Prepare clear, timely, and accurate reports, statements, evidence, and documentation for investigations, audits, incidents, and legal proceedings.
• Support team readiness by training colleagues on asset protection protocols.
• Identify, investigate, and respond to theft and dishonest activity.
• Support the apprehension of shoplifters and dishonest employees in accordance with company policies and legal requirements.
• Recover stolen merchandise and preserve evidence to support investigations.
• Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
• Testify in criminal and civil court cases as needed.
• Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
• Foster acceptance and respect in relationships with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed