Retail Customer Experience Associate, Mall at Robinson Town Center - Full Time

Macy's • Pittsburgh, PA

1d • Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers and prioritize satisfaction by engaging with shoppers in-store and online. You will drive cross-category sales, make tailored product recommendations based on knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey. The role involves working across different departments and areas throughout the day and building client relationships through outreach tools such as My Client and social media. You will collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures.

Daily work includes reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and preparing the sales floor. You will welcome and assist customers, build relationships, share loyalty program benefits, and work toward sales goals. You will maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. The position requires a positive attitude, strong communication, collaboration, and a commitment to high-caliber service. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
• Comfort using electronic devices.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

• At least 2 years of selling or customer experience preferred.

Responsibilities

• Create personalized shopping experiences and engage with customers in-store and online.
• Drive cross-category sales and work toward daily sales goals.
• Recommend products based on customer needs and knowledge of fashion, fit, and function.
• Use digital tools and outreach tools, including My Client and social media, to enhance the customer journey and build client relationships.
• Collaborate with colleagues, store leaders, and brand partners to identify opportunities, resolve challenges, and improve customer experience.
• Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
• Review sales goals, new arrivals, top-selling items, trends, and promotions.
• Welcome customers, build relationships, share loyalty program benefits, and thank customers for their visit.
• Maintain the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed