Retail Customer Experience Associate, Square One - Full Time

Macy's•Saugus, MA

7d•$17 - $24•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers, engaging with shoppers in-store and online and driving cross-category sales. You will use your knowledge of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. You will work across departments and transition between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support store operations through floor readiness, event execution, merchandise setup, and opening and closing procedures. A positive attitude, strong communication skills, and commitment to high-caliber service are important to success. Selling colleagues review sales goals, new arrivals, top sellers, trends, and promotions; welcome customers and build relationships; maintain the sales floor and fitting rooms; update signs and pricing; support merchandise moves; share loyalty program benefits; and work together to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Create personalized shopping experiences and actively engage with customers in-store and online.
Drive cross-category sales and work toward daily sales goals.
Recommend products based on customers’ needs and knowledge of fashion, fit, and function.
Use digital tools to improve the customer journey and outreach tools such as My Client and social media to build client relationships.
Work across departments and adapt to different areas throughout the day.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves and setup.
Support event execution and opening and closing procedures.
Share loyalty program benefits, help customers complete their purchases, and thank them sincerely.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Support colleagues through honest, caring, and collaborative teamwork.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.