Retail Customer Experience Associate, Barton Creek Square Mall - Full Time
About The Position
As a Customer Experience Colleague at Macy’s, you will create exceptional, personalized shopping experiences for customers across in-store and online touchpoints. You will prioritize customer satisfaction, drive cross-category sales, make tailored product recommendations based on fashion, fit, and function, and use digital tools to enhance the customer journey. You will work across different departments and build client relationships using outreach tools such as My Client and social media. In collaboration with peers, store leaders, and brand partners, you will identify opportunities, resolve challenges, and improve the customer experience. You will also support floor readiness, event execution, merchandise setup, and opening and closing procedures. Daily work includes preparing the sales floor, reviewing sales goals and product information, engaging customers, sharing product and promotion information, maintaining fitting rooms and merchandise presentation, updating signs and pricing, and supporting merchandise moves. Colleagues share loyalty program benefits, work toward sales goals, and collaborate to serve customers and the community. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and ability to adapt to changing priorities.
- Ability to work independently and contribute effectively to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create exceptional, personalized shopping experiences for customers in-store and online.
- Engage shoppers, build customer relationships, and drive cross-category sales.
- Make tailored product recommendations using knowledge of fashion, fit, and function, and use digital tools to enhance the customer journey.
- Work across different departments and transition between multiple areas throughout the day.
- Build client relationships through outreach tools such as My Client and social media.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
- Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
- Keep the sales floor clean, organized, and ready for customers; recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Share loyalty program benefits, help customers complete their shopping experience, and work toward sales goals.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use computers, handheld equipment, and cash registers to perform job functions and process transactions.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
