Retail Customer Experience Associate, Barton Creek Square Mall - Full Time
About The Position
As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences by engaging with customers in-store and online, prioritizing satisfaction, and driving cross-category sales. You will use your understanding of fashion, fit, and function to make tailored product recommendations and digital tools to enhance the customer journey. The role involves working across different departments and transitioning between areas throughout the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational excellence through floor readiness, event execution, merchandise setup, and opening and closing procedures. A positive attitude, strong communication, and a commitment to high-caliber service are important to success. Colleagues prepare the sales floor, review goals and product information, and engage customers through welcoming, personal conversations. They maintain sales-floor and fitting-room readiness, update signs and pricing, support merchandise moves, share loyalty benefits, and work collaboratively to achieve individual and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 2 years of selling or customer experience preferred.
Responsibilities
- Create personalized shopping experiences and engage customers across in-store and online touchpoints.
- Drive cross-category sales and make tailored product recommendations based on fashion, fit, and function.
- Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
- Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and elevate customer experience.
- Prepare and maintain a clean, organized, shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
- Support event execution, merchandise setup, and opening and closing procedures.
- Review sales goals, new arrivals, top-selling items, trends, and promotions.
- Share loyalty program benefits, help customers complete their shopping experience, and provide a sincere farewell.
- Work toward sales goals and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
