Retail Customer Experience Associate, Boise Towne Square - Full Time

Macy's•Boise, ID

2d•Onsite

About The Position

As a Customer Experience Colleague at Macy’s, you will create personalized shopping experiences and prioritize customer satisfaction by engaging with customers in-store and online. You will recommend products based on customers’ needs and your understanding of fashion, fit, and function; use digital tools to enhance the customer journey; drive cross-category sales; and build client relationships through outreach tools such as My Client and social media. You will work across departments and collaborate with colleagues, store leaders, and brand partners to resolve challenges and improve the customer experience. You will also help maintain operational excellence by preparing and recovering the sales floor and fitting rooms, updating signs and pricing, supporting merchandise moves and setups, executing events, and completing opening and closing procedures. Colleagues review sales goals, new arrivals, trends, and promotions; work toward sales goals; share loyalty program benefits; and contribute to a clean, organized, shoppable store. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate and understand customers, co-workers, and supervisors effectively.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate comfortably with customers and colleagues.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience preferred.

Responsibilities

Engage with customers across in-store and online touchpoints to create personalized shopping experiences.
Make tailored product recommendations based on customers’ needs and knowledge of fashion, fit, and function.
Drive cross-category sales, meet sales goals, open credit accounts, and share loyalty program benefits.
Build customer relationships through outreach tools such as My Client and social media.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
Maintain a clean, organized, and shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
Support floor readiness, merchandise setup, event execution, and opening and closing procedures.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Provide friendly, attentive service and finish customer interactions with a sincere thank-you.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice