Retail Customer Experience Associate, Bellevue Square - Full Time

Macy's•Bellevue, WA

1d•Onsite

About The Position

As a Customer Experience Colleague, you will create exceptional, personalized shopping experiences for customers in store and online. You will prioritize customer satisfaction, engage with shoppers across touchpoints, drive cross-category sales, and make tailored product recommendations using your knowledge of fashion, fit, and function. You will use digital tools to enhance the customer journey and work across different departments, often moving between multiple areas during the day. You will build client relationships using outreach tools such as My Client and social media, and collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience. You will also support operational needs including floor readiness, events, merchandise setup, and opening and closing procedures. Colleagues prepare the sales floor, review sales goals and product information, engage customers, maintain fitting rooms and merchandise presentation, update signs and pricing, and support merchandise moves. They share loyalty program benefits, work toward sales goals, and support teammates through honesty, care, and collaboration. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to perform the essential physical requirements, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

At least 2 years of selling or customer experience is preferred.

Responsibilities

Create personalized shopping experiences and engage with customers in stores and online.
Drive cross-category sales and make tailored product recommendations.
Use digital tools to enhance the customer journey and outreach tools such as My Client and social media to build client relationships.
Work across departments and transition between different areas as needed.
Collaborate with peers, store leaders, and brand partners to identify opportunities, resolve challenges, and improve the customer experience.
Support floor readiness, event execution, merchandise setup, and opening and closing procedures.
Prepare and maintain a clean, organized, shoppable sales floor and fitting rooms; update signs and pricing and support merchandise moves.
Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and work toward sales goals.
Share loyalty program benefits and help customers complete their shopping experience.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support colleagues through honest, caring, and collaborative teamwork.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice