Retail Customer Business Manager

Nutramax Laboratories • Lancaster, SC

21d • Onsite

About The Position

The Customer Business Manager is responsible for delivering profitable growth for assigned Nutramax retail customers through account planning, customer relationships, forecasting, and consistent execution. In partnership with the Commercial VP – Retail, the role develops annual customer business plans, identifies growth opportunities, and manages day-to-day customer activity. It works cross-functionally with Marketing, Product Management, Finance, Supply Chain, Demand Planning, Customer Service, and Commercial Operations to execute customer plans, introduce new products, and resolve business issues. The manager owns follow-through across assigned accounts and brings forward recommendations supported by customer, category, and financial analysis. The position requires analytical and relationship-building skills, sound judgment, attention to detail, initiative, independent thinking, openness to feedback, and consistent delivery within Nutramax’s commercial strategy and approved business guidelines. The role is 100% on site at Nutramax’s Headquarters in Lancaster, South Carolina. Hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.; domestic travel is approximately 15%. Employment is contingent on successfully passing a preemployment background check and drug screen, subject to applicable law. Nutramax maintains a zero-tolerance policy for drug use.

Requirements

• Three or more years of relevant experience in account management, customer development, category management, sales, or related commercial roles within consumer packaged goods, healthcare, supplements, pet care, or related industries.
• Demonstrated contribution to customer growth or successful execution of customer business plans.
• Working knowledge of customer business planning, forecasting, pricing, trade spending, and profitability.
• Ability to analyze sales and financial data, identify business issues, and develop clear recommendations.
• Strong communication, presentation, relationship-building, and negotiation skills.
• Ability to coordinate work across functions and follow through on commitments.
• Strong organizational skills, attention to detail, and ability to manage competing priorities.
• Curiosity, openness to feedback, and ability to apply learning to new responsibilities.
• Sound judgment in balancing customer needs with company objectives and recognizing when to seek guidance.
• Ability to take ownership of assigned work, anticipate issues, and move priorities forward with appropriate independence.
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.
• Bachelor’s degree or equivalent in Business, Marketing, Sales, or a related discipline.
• Ability to travel domestically approximately 15%.

Nice To Haves

• Experience working with national retail accounts.
• Experience supporting new product introductions, retail promotions, or customer line reviews.
• Familiarity with category management, omnichannel retail, and shopper marketing.
• Experience with syndicated data sources such as Circana, Nielsen, Stackline, Numerator, or similar.
• Experience within animal health, healthcare, consumer packaged goods, nutritional supplements, or other science-based industries.

Responsibilities

• Manage assigned customer businesses to achieve agreed sales, distribution, and profitability objectives.
• Develop and execute annual customer business plans in partnership with the Commercial VP – Retail.
• Analyze customer, category, shopper, marketplace, and financial information to identify growth opportunities and recommend assortments, distribution, merchandising, promotions, and new products.
• Prepare for and participate in Joint Business Planning sessions and annual line reviews, with leadership involvement appropriate to the customer and opportunity.
• Partner with Product Management and Marketing to communicate customer needs and execute approved new product introductions.
• Monitor competitive activity and customer performance, identify opportunities and risks, and recommend actions.
• Build relationships with customer buyers and supporting teams, serving as the primary contact for day-to-day account management.
• Prepare and present customer business reviews, selling presentations, and new item recommendations.
• Manage routine customer negotiations within approved pricing, promotional, and investment parameters; partner with the Commercial VP – Retail on major negotiations, contractual commitments, and exceptions to guidelines.
• Identify growth opportunities that protect Nutramax’s profitability, brand positioning, and channel strategy.
• Communicate customer needs and commitments to internal partners and ensure timely follow-through.
• Represent Nutramax professionally, with product knowledge and a practical understanding of the customer’s business.
• Deliver customer sales and profitability objectives while managing promotional investment and trade spending within approved budgets.
• Develop and maintain customer forecasts with Demand Planning, incorporating promotional activity, distribution changes, new items, and emerging sales trends.
• Monitor sales, market share, distribution, profitability, and promotional effectiveness; identify performance gaps and recommend corrective actions.
• Use customer, syndicated, and internal data to evaluate performance and develop actionable recommendations.
• Maintain accurate customer plans, forecasts, spending records, and business reporting.
• Escalate material changes in customer terms, pricing, demand, or profitability with analysis and recommended next steps.
• Coordinate internal partners to execute approved customer initiatives, establishing clear responsibilities, timelines, and follow-through.
• Partner with Marketing on customer activation, promotional plans, selling materials, and product launches.
• Work with Finance, Supply Chain, Operations, Regulatory, Customer Service, and Product Management to resolve issues and meet customer commitments.
• Coordinate with Commercial Operations on item setup, customer submissions, pricing updates, and other account requirements.
• Communicate customer requirements and relevant insights during product and commercialization planning.
• Identify practical improvements to account processes, reporting, and execution.
• Communicate progress, risks, and decisions clearly; seek guidance when needed and apply feedback to strengthen performance.
• Perform other assigned duties as required.
• Maintain regular attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level