General Manager, Customer Business Unit
About The Position
The Global Customer Business Unit General Manager leads multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers in managing and growing a portfolio of significant or strategic accounts in Celestica’s Connectivity and Cloud Solutions business. The role is responsible for profitable growth and the overall customer relationship across the portfolio, working in a competitive and changing business environment and handling complex negotiations, problem resolution, and project and program implementations. The General Manager manages relationships at Director and VP levels, internally and externally, and prioritizes multiple initiatives and priorities. The role develops account and engagement strategies, drives three-year growth plans, oversees portfolio profitability and financial performance, identifies customer needs and growth opportunities, and pursues new business development. It directs sales and growth staff in developing solutions and strategies for business awards, leads commercial strategy and contract negotiations, and promotes customer solutions internally. It also develops executive-level presentations and communications to influence outcomes with Celestica and customers. Success is measured by revenue growth, bookings and financial targets; progress against strategic plans and initiatives; portfolio P&L performance; customer satisfaction and scorecard rankings; and expansion into new strategic areas. Periodic overnight travel is required, and duties may involve sustained visual concentration on computer monitors, numbers, and other detailed data.
Requirements
- Twelve or more years of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or a related electronics field in sales, business development, or account management roles.
- Bachelor’s degree in a related field, or an equivalent combination of education and experience.
- Experience in executive relationship management.
- Experience in sales processes and business development management.
- Industry, market, and technology knowledge.
- Operations and supply chain experience.
- Financial and business acumen.
- Understanding of data analytics.
- Commercial skills, including contracts, financials, and quotations.
- Leadership, communication, teamwork, collaboration, and conflict-resolution skills.
- Ability to lead and navigate cross-functional teams in a matrix organization.
- Excellent understanding of Celestica’s capabilities, offerings, sites, and key functional teams.
- Ability to manage complex and controversial negotiations, resolve problems, and manage project and program implementations.
- Ability to manage relationships and critical situations internally and externally.
Responsibilities
- Lead a team of Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow strategic customer accounts.
- Serve as the global strategic business interface for a major strategic account within Global Accounts.
- Develop account and engagement strategies to drive three-year growth plans.
- Oversee portfolio profitability and financial performance, collaborating with operations, supply chain, and engineering to make business decisions and meet customer requirements.
- Identify customer needs, expectations, and growth opportunities.
- Identify and enter new markets, customers, and solutions through new business development.
- Direct sales and growth staff in creating solutions and strategies for business awards.
- Lead commercial strategy and contract negotiations.
- Promote overall customer satisfaction and manage customer relationships, issues, projects, and escalations.
- Develop executive-level internal and external presentations and communications, and promote customer solutions internally for approval.
- Review internal metrics and drive actions through cross-functional leadership, including revenue, inventory, gross margin, EBIAT, ROIC, and customer satisfaction.
- Address business continuity planning, customer IT and physical site security requirements, and sustainability and green initiative requirements as part of customer solutions.
- Support commercial management, including contracts, reconciliation claims, and pricing.
- Coordinate customer and Celestica technology roadmaps, forecasting, future-needs assessments, and internal alignment.
- Support customer manufacturing and services site visits.
- Develop and maintain account strategic plans with key internal stakeholders.
- Complete strategic initiatives to schedule and support business expansion into new strategic areas.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
