General Manager, Customer Business Unit

Celestica•Remote Employee US, NH

8d•Remote

About The Position

The General Manager leads multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow a portfolio of significant or strategic accounts in Celestica’s Connectivity and Cloud Solutions business. The role is responsible for profitable portfolio growth and overall customer relationships, and involves complex negotiations, problem resolution, and project and program implementation in a changing competitive environment. The General Manager manages critical situations internally and externally, develops Director- and VP-level customer relationships, and prioritizes multiple initiatives. The role drives account and engagement strategies, three-year growth plans, portfolio profitability and financial performance, customer satisfaction, and new business development. It works with operations, supply chain, engineering, sales, and growth teams to develop solutions, pursue business awards, negotiate commercial terms, and execute customer requirements. The General Manager also develops executive-level presentations and communications, secures internal approval for customer solutions, maintains strategic account plans, and aligns customer and company technology roadmaps and forecasts. Success is measured through revenue growth, new bookings, financial targets and portfolio P&L performance, achievement of strategic plans and initiatives, customer satisfaction and scorecard rankings, and business expansion into new strategic areas. Overnight travel is required.

Requirements

Twelve-plus years of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or a related electronics field in sales/business development or account management roles.
Bachelor’s degree in a related field, or an equivalent combination of education and experience.
Experience in executive relationship management, sales process and business development management, and industry, market, and technology knowledge.
Operations and supply chain experience.
Financial and business acumen, including understanding of data analytics.
Commercial skills, including contracts, financials, and quotations.
Leadership, communication, teamwork, collaboration, and conflict-resolution skills.
Ability to lead and navigate cross-functional teams in a matrix organization.
Excellent understanding of Celestica’s capabilities, offerings, sites, and key functional teams.

Responsibilities

Lead Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers responsible for a portfolio of significant or strategic accounts.
Serve as the global strategic business interface for major strategic accounts.
Develop account and engagement strategies, including three-year growth plans and strategic account plans with internal stakeholders.
Drive profitable growth, portfolio profitability, financial performance, and overall customer relationships.
Identify customer needs, expectations, and opportunities for growth.
Identify and enter new markets, customers, and solutions; direct sales and growth staff in developing solutions and strategies for business awards.
Manage customer relationships, issues, projects, escalations, and customer satisfaction.
Lead complex negotiations, problem resolution, project and program implementation, commercial strategy, and contract negotiations.
Work with operations, supply chain, and engineering to make business decisions and execute customer requirements.
Review internal metrics and drive action through cross-functional leadership, including revenue, inventory, gross margin, EBIAT, ROIC, and customer satisfaction.
Support business continuity planning, customer IT and physical site security requirements, and sustainability and green initiatives.
Provide commercial management support for contracts, reconciliation claims, and pricing.
Coordinate customer and Celestica technology roadmaps, forecasting, future-needs assessments, and internal alignment.
Support customer manufacturing and services site visits.
Develop executive-level internal and external presentations and communications to influence outcomes, and promote customer solutions internally for approval.
Achieve revenue growth, new bookings, financial targets, strategic-plan milestones, customer satisfaction goals, and business expansion into new strategic areas.
Travel overnight as required.