Retail Cook - Full-Time (Cafeteria Cook, Prep Cook, Kitchen Services, Culinary Services)
About The Position
This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities. The Retail Cook is responsible for the preparation and service of meals in a retail cafeteria setting, ensuring that food is cooked safely and efficiently while upholding a clean and organized workspace. Collaborates with team members or operates independently to meet all customer needs. Delivering an exceptional customer experience is a top priority, with service provided on a first-come, first-served basis. Strict adherence to the cafeteria menu and compliance with food health and safety regulations are essential. Proficiency in operating a grill, oven, fryer, and oil disposal system is required at all times. Shifts can flex around a variety of hours weekly - they include: 5am – 1:30pm, 6am – 3pm, 7am – 3:30, 11am – 7:30pm. Every other weekend is a requirement.
Requirements
- High School Diploma, GED or Equivalent
- A minimum of one year cooking experience.
- Eligibility to work in the United States and meet Virginia state employment requirements
Nice To Haves
- 2 years of cooking experience
- ServSafe
- Two years of cooking experience
- Prior experience in a hospital, healthcare system, or related service-oriented environment
- Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus
- Must be competent in the handling of all equipment used in the preparation of food items to customers. (Grills, fryers, steam wells, oven, warmers.)
- Must possess fundamental knowledge of food preparation and cooking techniques as well as but not limited to receiving, storing, preparing, and holding food items.
- Should possess at least basic cooking and serving skills.
- Should possess a comprehensive understanding of all 9 of the major food allergens.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Ability to meet consistent and punctual attendance.
- Must have excellent written and verbal communication skills.
- Ability to interact with colleagues, supervisors and customers face to face.
- Skill to use a personal computer and various software packages for mandatory education requirements.
Responsibilities
- Provides fast, friendly, professional and responsive customer service to all guests.
- Must present with good communication and interpersonal skills
- Prepare and cook a variety of meals in a fast, friendly professional environment for multiple meals.
- Interacts with customers as well as other team members in a positive manner.
- Demonstrates the ability to use and sanitize all necessary food service equipment. Example: Grill, fryers, oven, steam tables, warmers, hot lines, etc.
- Must always follow sanitation standards established by the VDH, and the hospital’s Infection Control Team. Must have the ability to maintain a clean and organized workspace.
- Must properly label, date, and store all food in proper food holding areas.
- Ensures all utensils, equipment and items needed for services are in place prior to each meal period.
- Ensures proper rotation and adherence to the First In, First Out (FIFO) standard.
- Ensures proper temperatures for all food to be served to guests are in required ranges and document temperatures.
- Recipe adherence must always be followed.
Benefits
- Comprehensive insurance package including medical, dental, and vision coverage
- Retirement savings plans and financial wellness support programs
- Earned Wage Access Program, allowing eligible team members to access a portion of earned wages before payday
- Generous paid time off and flexible scheduling to promote work-life balance
- Career development programs including clinical ladders, shared governance, and advancement opportunities
- Personalized onboarding with dedicated preceptors and ongoing educational support
- Tuition reimbursement and access to onsite childcare
- Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy
- Competitive pay with shift/weekend differentials
- Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
