Retail Commission Sales Associate - Fine Jewelry, Ala Moana Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing the sales floor, staying informed about goals, products, trends, and promotions, engaging customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing merchandise, and completing transactions using point-of-sale and digital tools. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools.
- Ability to meet the physical requirements of the position, including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Demonstrate product knowledge and educate customers about precious metals, gemstones, luxury brands, and available products.
- Build client relationships through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection programs; acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support customers and process transactions.
- Maintain a clean, organized, and shoppable sales floor, including merchandise processing, presentation, storage, replenishment, signs, pricing, and merchandise moves.
- Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, special events, and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
