Retail Commission Sales Associate - Fine Jewelry, Lakewood Center - Full Time

Macy's•Lakewood, CA

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also involves promoting loyalty and warranty programs, acquiring new customers by opening credit accounts, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise is secure, accurately handled, and impeccably presented while working with the team to achieve sales goals and maintain operational excellence. Colleagues prepare the sales floor, review goals and product information, engage customers, and maintain organized, replenished, and shoppable merchandise displays. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability. The position involves frequent technology use and physical activity, including standing, lifting, moving, and reaching.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use product knowledge to provide recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, cash registers, handheld equipment, and other digital tools.
Ability to meet physical requirements, including talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, luxury brands, trends, and products to educate customers and support purchasing decisions.
Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and communicate their benefits to customers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support inventory, fulfillment, merchandise processing, organization, storage, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, asset protection compliance, and a clean, organized, shoppable sales floor.
Update signs and pricing and support special events and sales events.
Review sales goals, new arrivals, top-selling items, trends, and promotions; participate in vendor training and ongoing education.
Collaborate with teammates to achieve sales goals and maintain operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice