Retail Commission Sales Associate - Fine Jewelry, Lakewood Center - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that match their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities, assist with special events, and help ensure the security, accuracy, and presentation of merchandise. You work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. The role includes preparing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining merchandise organization and replenishment, updating signs and pricing, using loyalty and clienteling tools, and completing transactions with point-of-sale and digital technology. Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset-protection compliance.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and protection programs, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Participate in vendor training, sales events, and ongoing product education.
- Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
- Support inventory, fulfillment, processing, merchandise moves, and stock replenishment.
- Maintain merchandise security, accurate stock presentation, and an organized, shoppable sales floor; update signs and pricing.
- Work collaboratively with colleagues to support customers, special events, and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
