Retail Commission Sales Associate - Furniture/Mattresses/Rugs, Pasadena Plaza on Lake Avenue - Part Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using superior product knowledge to educate customers and satisfy their needs. The position is part-time, with hours dependent on business needs and colleague availability; part-time colleagues are typically scheduled 12–24 hours per week. The role includes engaging customers about furniture needs, recommending products and complementary items, using technology to assist with orders and product selection, participating in product training, resolving customer concerns, supporting customers before and after delivery, and following asset protection and inventory control procedures. The colleague is expected to foster an accepting and respectful environment.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and the ability to adapt quickly to changing priorities.
- 1–2 years of related experience.
Responsibilities
- Engage with customers to understand furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders and help customers envision, select, shop for, and compare suitable products.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
- Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
- Follow asset protection and inventory control compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
