Rugs, Pasadena Plaza on Lake Avenue - Full Time

Macy's•Pasadena, CA

12h•$19 - $24

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships by providing personalized service, demonstrating product knowledge, and helping customers find furniture solutions suited to their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, answer customer questions, and maintain contact before and after the sale to support delivery and resolve issues. Colleagues prepare and maintain the sales floor, review goals and product information, engage customers, follow up to ensure satisfaction, update signs and pricing, support merchandise moves, and work collaboratively with teammates. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales, client, and protection plan goals.
Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional shopping experiences and build lasting customer relationships through personalized service and product knowledge.
Help customers select furniture solutions suited to their lifestyles and needs.
Achieve sales goals and promote protection plans, manage return rates, and encourage customer engagement with the loyalty program.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product information and training through digital tools and vendor resources, and address customer questions and concerns.
Maintain contact with customers during the pre- and post-delivery process and resolve issues to ensure satisfaction.
Prepare and maintain a clean, organized, shoppable sales floor, including recovering the floor, updating signs and pricing, and supporting merchandise moves.
Review sales goals, new arrivals, top-selling items, trends, and promotions.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Collaborate with colleagues and support one another to serve customers and communities.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.