Seasonal Retail Commission Sales Associate - Fine Jewelry, Mall of New Hampshire

Macy's • Manchester, NH

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program.

You work toward sales goals while promoting loyalty, credit, and warranty or protection programs; supporting inventory, fulfillment, and special events; and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence. The role requires flexible availability, including days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting identifies the position as seasonal.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide welcoming, personalized customer service and build lasting customer relationships.
• Use product knowledge to educate customers and recommend fine jewelry and watches suited to their needs and budgets.
• Meet and surpass daily sales goals, including client and protection plan goals.
• Promote loyalty, credit, warranty, and protection programs and acquire new customers by opening credit accounts.
• Use clienteling tools to promote offers and product launches and encourage customer loyalty.
• Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
• Maintain an organized, clean, shoppable sales floor and ensure merchandise is accurately processed, presented, stored, replenished, and priced.
• Support inventory, fulfillment activities, merchandise moves, and asset protection compliance.
• Participate in sales events, vendor training, and ongoing product education.
• Support special events and collaborate with teammates to achieve sales and operational goals.
• Follow employment policies and safety rules and procedures.
• Maintain dependable attendance and punctuality.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed